Welcome to Cosplayware Store, where we bring your costume dreams to life! We understand that finding the perfect costume is essential for creating magical moments. That’s why we’ve created shipping and return policies that are as flexible and accommodating as your imagination!

🚚 Shipping Information

Order Processing Time

We work hard to get your costumes ready for their grand entrance! All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times

Standard Shipping:

  • Carrier: DHL or FedEx
  • Cost: $12.95
  • Delivery Time: 10-15 days after shipping

Free Shipping:

  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 days after shipping

Please Note: We ship worldwide, excluding some remote areas in Asia and other specified regions. Delivery times may vary during peak seasons (especially around Halloween and Christmas).

🔄 Returns & Exchanges

Because even the best costumes sometimes need a little adjustment! If your purchase doesn’t fit perfectly or meet your expectations, our friendly returns policy is here to help transform your shopping experience.

Our Return Policy Basics

  • ⏰ Return Window: 15 days from the delivery date
  • 📦 Condition: Items must be unworn, unwashed, and in original packaging with all tags attached
  • 🚚 Return Shipping: Customers are responsible for return shipping costs
  • 💳 Refund Method: Refunds will be issued to your original payment method

Step-by-Step Return Process

Step 1: Submit Your Return Request

Email our customer service team at [email protected] with the following information:

  • Subject: Return Request – Order #[Your Order Number]
  • Order Number and Date of Purchase
  • Items to Return (with sizes/colors)
  • Reason for Return
  • Your contact information

Step 2: Wait for Approval & Instructions

Our team will respond within 1-2 business days with:

  • Return authorization
  • Shipping instructions
  • Return address: 4495 Brannon Avenue, Jacksonville, US 32207

Step 3: Ship Your Return

Package your items securely including:

  • All original items in their original packaging
  • All tags and labels attached
  • A copy of your order confirmation or return authorization

Step 4: Receive Your Refund

Once we receive and inspect your return:

  • Processing time: 3-5 business days after receipt
  • Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refund timeline: 5-10 business days to appear in your account

Note: Original shipping fees are non-refundable.

Exchange Policy

Prefer a different size or style? We’re happy to help!

  • Exchanges are subject to product availability
  • Follow the same return process above, noting “EXCHANGE” in your email
  • We’ll ship your replacement item once we receive your return
  • You’ll be responsible for additional shipping costs if exchanging for a higher-priced item

⚠️ Non-Returnable Items

To ensure the safety and quality of our costumes, the following items cannot be returned:

  • Halloween Props that have been opened or used
  • Hats & Headwear for hygiene reasons (unless defective)
  • Custom or personalized items
  • Items that show signs of wear, damage, or missing original packaging
  • Final sale items (clearly marked during purchase)

Damaged or Defective Items

Received a damaged or defective costume? We’ll make it right!

  • Contact us within 48 hours of delivery
  • Include photos of the damage or defect
  • We’ll arrange a replacement or full refund at no extra cost
  • We may provide a prepaid return label for defective items

International Returns

Since we ship worldwide (excluding some remote areas):

  • International customers are responsible for return shipping costs and any customs fees
  • Refunds will be issued in USD to your original payment method
  • Processing times may be slightly longer for international returns

🎭 Need Help With Your Return? 🎭

Our costume-loving support team is here to assist you!

📧 Email: [email protected]

📬 Mail: Cosplayware Store, 4495 Brannon Avenue, Jacksonville, US 32207

We typically respond within 1-2 business days and aim to resolve all return requests within 30 days.

Thank you for choosing Cosplayware Store for your costume adventures! We’re committed to making your experience as magical as your transformations. 🎭✨

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